We deliver on Friday mornings within a 1 mile radius of Sydenham Station. We post free of charge within the UK by second class post to addresses within and outside of this radius.
Returns and refunds
You have 28 days to return an item from the date that you purchase it.
To be eligible for a return refund here at Playsongs Publications, the product that you purchased must be in the same condition as when you purchased and received it.
We require the original receipt or proof of purchase, to be eligible for a return.
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered/dispatched to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.
You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable.
Item/s damaged during shipping
If an item you have ordered arrives damaged, please return the item to us immediately and we will refund or replace your item, and we will refund second class postage. Please also email us a photograph of the damaged item and packaging, showing the condition in which it was received by you and indicate whether you would like a refund or a replacement.
If you have any further question regarding our refund/replace policy, please, don’t hesitate to contact us to find out more.