Increase Sales To Your Local Community

Support My Local publishes advertisements from local businesses to support local good causes. We are an advertising platform that has the best parts of the Yellow Pages and review sites like Checkatrade or TrustPilot. Our big difference is that we are cheaper and that we donate at least 51% of your payment to the local good cause that you choose.

Our Plans

Get a Discount From Your Favourite Good Cause

Many of our Good Causes offer a discount to businesses that support them. Choose one from this list,

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Do you want to raise funds for your good cause? – Apply for a fundraising account, it’s the first step to a quick and easy income.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1553166496873{margin: 0px !important;padding: 0px !important;border: 0px initial !important;}”][vc_column_text]

FAQ

Our Good Causes have committed themselves to marketing your services to their members and to encouraging members to write reviews on the system. Local people trust each other and good reviews should increase your sales.[/vc_toggle][vc_toggle title=”Why should I collect customer reviews?”]Amazon.com dominates online retailing and TripAdviser dominates travel planning. A major reason for this is the number and quality of their reviews. Most customers will check a supplier’s reviews before making a major purchase.

Our reviews are made by local people who your prospective customers will trust.[/vc_toggle][vc_toggle title=”Why are you 3x cheaper than TrustPilot?”]We are start-up and we know that we have to work harder and be cheaper to get your custom. Our prices will go up in future but if you buy now then you will keep the low rate for as long as you are with us. You can check out TrustPilot’s plans and pricing here .[/vc_toggle][vc_toggle title=”Why are your cancellation fees £1500 cheaper than TrustPilot?”]We have a monthly plan and no cancellation fee but TrustPilot locks you in for 1 year. If you try our service for 3 months and then cancel you will save over £1500.

You can check out TrustPilot’s plans and pricing here .[/vc_toggle][vc_toggle title=”How are stars shown on reviews and the ReviewScore calculated?”]Our reviews are an open source implementation of the NPS® system which was designed drive continuous improvement within a company. We have embraced and extended it to provide measures suitable for a public website.

A review which gives an NPS score of 9 or 10 will be rated 5*.

The ReviewScore is an exponential moving average of all your reviews and a six month old review contributes about half as much to your score as new one. To prevent wild oscillations when you start collecting reviews your initial score is anchored around 7 and and it will tend to your correct value as you collect more reviews.[/vc_toggle][vc_toggle title=”Will reviews really drive more sales – can I cancel?”]In the early days of the review industry customers would run A/B tests with-and-without user reviews on their website. Companies like Support My Local and TrustPilot only exist because most customers see increased sales.

So for most businesses “Yes – you will make more sales” but;

It takes time and effort to collect reviews and we recommend that you integrate review management into your customer service processes. Getting the first few might be tough but you will soon have got a slick operation.

If you do find that collecting reviews is not for you then you can cancel our monthly plan at any time.[/vc_toggle][vc_toggle title=”Can I remove unfavourable reviews?”]You can challenge fake reviews but in common with other review sites like TrustPilot we do not allow you to remove unfavourable reviews from real customers. Your customers are going to talk, write and tweet about your services using social media. Our site is simply another way to do that and exercise their freedom of speech within the law (see FAQ about abusive reviews).

Our Silver and Gold plans allow you to respond to manage and respond to customer reviews.[/vc_toggle][vc_toggle title=”How you you manage abusive reviews?”]Examples of abuse include without limitation,

• derogatory and inflammatory language directed at a person or company
• fake reviews

Any website user may report abuse and we will investigate and remove the offending review.

Most abusive reviews arise from a lack of effective communication between the reviewer and the supplier. Our Gold plan asks users to contact you “one last time” before posting a negative review.[/vc_toggle][vc_toggle title=”What are the limitations of your service?”]The target audience for your adverts is local people and members of the Good Cause advertisements appear next to the Good Causes brand. If a Good Cause objects to your advertisement then the affiliation will be removed. Please consider this when deciding to advertise and creating your content.[/vc_toggle][vc_toggle title=”I have a pre-sales question how can I contact you?”]Just email support@supportmylocal.org. If you include your telephone number we will call you back.[/vc_toggle][vc_toggle title=”Can I automatically publish my reviews on my own website?”]Yes, please contact us for details.[/vc_toggle][vc_toggle title=”I have another question – how do I contact you?”]We would love to hear from you. Just email support@supportmylocal.org and we will get straight back to you.[/vc_toggle][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column]

• Creating a Bronze Plan gives you a listing that will help you define your offer to customers and improve your internet presence.
• The Silver Plan allows you to invite reviews and respond to reviews on the site.
• The Gold  plan gives you an open source implementation of the Net Promoter System® used by top companies such as American Express, Charles Schwab and Vanguard.

You might be a small company but that does not mean you have to start with a Bronze Plan – we strongly believe NPS’ relentless focus on customer service dramatically cuts management costs in all parts of your business not just customer support and sales.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_tta_tabs][vc_tta_section title=”Bronze – Rich Profile” tab_id=”premiumProfile”][vc_row_inner][vc_column_inner][vc_column_text]Our Bronze plan gives you the opportunity to present your business in the best light against your competitors.  Our readers want to know,

• What services do you offer?
• Why they should trust you?
• Why you are better that your competitors on the site?

The screenshots below show how you can answer these questions and win more sales.

How it works

Happy customers are the best sales force (and cheap!)

We all know that the most important factor when buying a service is a recommendation from a friend.  This is at the heart of modern marketing strategies  collecting and managing customer reviews is the foundation upon which a businesses’ reputation is built.

Benefits of our Silver Plan include,

• Reduced sales costs
• Increased your credibility with potential customers
• Collecting testimonials and pull-quotes for your website
• Providing leads for case studies
• Providing the ability to recruit advocates and evangelists from your customers
• SEO credit from publishing reviews in schema.org format for search engines.

Customer reviews are also a important way to improve the effectiveness of your customer service organisation by,

• Exposing challenges in your customer service operations
• Encouraging prompt and effective responses

Our Silver Plan uses standard 5 star reviews  and you can reply to customers after they have published a review.

How the Silver Plan works

You can begin collecting reviews as soon as you purchase the plan.

[/vc_column_text][vc_cta h2=”Move your marketing to the next level”]Upgrade to Gold Reviews with NPS to catch unhappy customers before they damage your reputation.[/vc_cta][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Gold – Net Point Score™ Reviews” tab_id=”goldReviewsWithNPS”][vc_row_inner][vc_column_inner][vc_column_text]The Net Promoter System® is the gold standard for customer service management and is used by companies such as American Express, Charles Schwab and Vanguard. CryptoStar uses our own open-source implementation of NPS called Net Points Score™.

Every review on Cryptostar.money uses the NPS format.

Each review is published a “star rating” and contributes to your overall CryptoScore.

The Net Promoter System takes this a step further; years of research have shown that the NPS score can reliably predict a customer’s behaviour and we divide our customers into three categories that we treat differently.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″][vc_column_text]

[/vc_column_text][vc_cta h2=”Move your marketing to the next level”]Upgrade to Enterprise to get custom integration and reports.[/vc_cta][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Enterprise” tab_id=”enterprise”][vc_column_text]We know that every business is different and has different needs. If you need help automating your review requests or want additional features or reports then please contact us. We can’t give a fixed price quote online but we are confident that we can work together to find a cost effective solution. In some cases we may already be developing a feature and we may be able to give you early access free of charge.[/vc_column_text][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row]